Privacy Policy — HowMagnum96 Protects Your Data

This Privacy Policy ("Policy") issued by Magnum96 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the Player", "the User") who access or use the Magnum96 online gaming platform atmagnum96.cam, including all associated subdomains and mobile applications.

Magnum96 is committed to protecting the privacy of all players and to processing personal data responsibly, transparently, and in compliance with applicable international data protection standards under its licensing framework. This Policy describes what personal data we collect, why we collect it, how we use it, with whom we may share it, and what rights you hold in relation to your personal data.

This Policy should be read in conjunction with our Terms & Conditions, which are available at /terms-conditions. By registering an account on the Magnum96 Platform or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

The following terms are used throughout this Privacy Policy with the meanings set out below:

The Data Controller responsible for the personal data of Magnum96 players is the legal entity operating the Magnum96 Platform under its applicable international online gaming licence. For all data-related enquiries, privacy requests, and complaints, the designated point of contact is the Magnum96 Data Protection function, reachable via the contact details set out in Section 15 of this Policy.

By accepting these terms and using the Platform, you acknowledge Magnum96 as the Data Controller for the personal data you provide, and consent to processing as described herein. Third-party service providers engaged by Magnum96 to process data on our behalf act as Data Processors and are bound by written agreements that restrict their use of personal data to the stated purposes.

Magnum96 collects personal data in the following categories, depending on how you interact with the Platform:

When you create a Magnum96 account, we collect your full legal name, date of birth, gender (where provided), email address, contact phone number, and residential address. This data is required to create and operate your account, verify your eligibility under the 21+ age requirement, and comply with KYC obligations.

Prior to approving your first withdrawal, we require you to submit government-issued identity documents for KYC verification. For Malaysian players, accepted documents include a MyKad, Malaysian passport, or other government-issued identification. These documents are processed by our KYC verification partners and are retained only for as long as required by applicable regulations.

We collect transaction data including deposit amounts, withdrawal requests, payment method details (e.g., the last four digits of a bank account, DuitNow reference numbers, or e-wallet account identifiers), and transaction history. Full payment card numbers are not stored on Magnum96 systems; payment processing is handled by our certified third-party payment processors.

We collect records of your gaming and wagering activity on the Platform, including games played, bets placed and settled, amounts staked and won, bonus claims, session durations, and responsible gambling tool settings. This data is used for account management, fraud prevention, regulatory compliance, and to improve your Platform experience.

We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, screen resolution, referring URLs, pages viewed, time spent on pages, and error logs. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

Where you contact our support team via live chat, email ([email protected]), or WhatsApp, we retain records of those communications for quality assurance, complaint management, and regulatory audit purposes. We do not record voice calls unless explicitly disclosed at the comencement of the call.

Where you have opted in to receive promotional communications, we record your marketing preferences. You may update or withdraw your marketing consent at any time via your account settings or by contacting support.

Magnum96 processes your personal data only where a valid legal basis exists. The primary legal bases applicable to our processing activities are:

Magnum96 uses your personal data for the following specific purposes:

• Account Management: Creating, operating, and maintaining your player account, including processing login authentication and enforcing the one-account policy.
• Age and Identity Verification: Confirming that you meet the 21+ minimum age requirement and that your identity matches the details on your account before approving withdrawals.
• Payment Processing: Facilitating deposits and withdrawals via your chosen Malaysian payment method — DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, or GrabPay.
• Fraud Prevention and Security: Monitoring account activity for patterns indicative of fraud, money laundering, bonus abuse, or unauthorised access; responding to security incidents.
• Responsible Gambling Compliance: Recording deposit limits, session timer settings, self-exclusion requests, and other responsible gambling tool activations; monitoring activity against responsible gambling thresholds.
• Customer Support: Responding to your enquiries, complaints, and support requests across live chat, email, and WhatsApp channels.
• Promotions and VIP Programme: Calculating and crediting bonus awards, cashback, birthday bonuses, VIP tier upgrades, and referal credits in accordance with applicable promotion terms.
• Platform Improvement: Analysing aggregate usage patterns to improve game selection, payment flows, navigation, and overall user experience.
• Legal and Regulatory Compliance: Meeting our obligations under applicable international gaming licensing requirements, anti-money laundering laws, and tax reporting obligations.
• Marketing (where consented): Sending promotional offers, game announcements, and VIP programme updates by email or push notification, where you have opted in.

Magnum96 does not sell your personal data. We may share your data with the following categories of third parties, solely for the purposes described in this Policy:

• Payment Processors: Third-party payment service providers who process deposit and withdrawal transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and Malaysian banking partners. These providers receive only the transaction data necessary to process your payment.
• KYC and Identity Verification Providers: Specialist third-party providers who assist Magnum96 in verifying the identity and age of players prior to withdrawal approval. These providers are contractually bound to use your identity documents solely for verification purposes.
• Game Software Providers: of casino game software whose platforms are integrated into Magnum96. These providers may receive anonymised or pseudonymised gameplay data for settlement and audit purposes.
• Fraud and AML Monitoring Services: Third-party providers of transaction monitoring and fraud detection tools who assist Magnum96 in identifying suspicious activity patterns. Data shared is subject to strict contractual confidentiality obligations.
• Regulatory and Legal Authorities: Where required by our international licensing obligations, a court order, or applicable law, Magnum96 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or tax authorities. We will notify you of such disclosure where legally permitted to do so.
• Group Entities: Where Magnum96 operates as part of a corporate group, personal data may be shared with affiliated entities solely for internal administrative and operational purposes, subject to equivalent data protection standards.

The Magnum96 Platform uses cookies and similar tracking technologies (including local storage and session tokens) to operate core Platform functions and improve your experience. The following categories of cookies are used:

You may manage your cookie preferences via your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. For analytical and marketing cookies, you may also update your preferences within your account settings.

Magnum96 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the full duration of your account's active status, plus an additional period after closure as required by our licensing framework for audit and dispute resolution purposes.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements applicable under our gaming licence.
• Financial Transaction Records: Retained for a minimum of five (5) years following the transaction date, for regulatory audit, dispute resolution, and tax compliance purposes.
• Customer Support Communications: Retained for a minimum of two (2) years following resolution of the relevant matter, for quality assurance and legal dispute purposes.
• Marketing Preference Data: Retained until you withdraw your consent or until your account is closed, whichever occurs first. Withdrawal of marketing consent does not affect operational communications.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

Magnum96 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and Magnum96 servers.
• Encrypted storage of sensitive personal data fields at rest within our database infrastructure.
• Role-based access controls limiting staff access to personal data to those with a documented operational need.
• Multi-factor authentication requirements for internal systems that hold personal data.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Incident response procedures covering identification, containment, notification, and remediation of data breaches.

In the event of a data breach that is reasonably likely to result in a risk to your rights and freedoms, Magnum96 will notify affected players and the relevant regulatory authority within a timeframe consistent with our licensing obligations — and no later than 72 hours after becoming aware of the breach where technically feasible.

Due to the international nature of online gaming operations, your personal data may be transferred to and processed in countries outside of Malaysia. Such countries may have data protection laws that differ from those applicable in Malaysia.

Where personal data is transferred internationally, Magnum96 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that applied within the Platform — including contractual data processing agreements with third-party processors containing data protection obligations, and where applicable, standard contractual clauses.

By using the Magnum96 Platform and providing your personal data, you acknowledge and consent to the international transfer of your data as described in this section, subject always to the protections described herein.

Subject to applicable law and our regulatory obligations, you hold the following rights in relation to your personal data held by Magnum96. These rights may be exercised by contacting our support team via live chat or email at [email protected]:

Magnum96 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is particularly complex or numerous, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

The Magnum96 Platform is strictly intended for use by individuals aged21 years or older. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you are not permitted to register an account or use any Magnum96 services.

If Magnum96 discovers that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, void any pending transactions or bonus claims, and delete or return any funds in accordance with our Terms & Conditions and applicable regulations. The personal data of the individual will be securely deleted from our systems without undue delay.

If you believe that a minor has accessed the Magnum96 Platform or provided their personal data to us, please contact our support team immediately at [email protected] so that we may take appropriate action.

Magnum96 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect your rights or how your personal data is used — we will provide at least seven (7) days' prior notice by publishing the revised Policy on the Platform and, where practicable, notifying registered players via their registered email address.

The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how your personal data is being protected. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes.

For all privacy-related enquiries, data rights requests, questions about this Policy, or to report a suspected data security incident, please contact the Magnum96 Data Protection function through the following channels:

• Live Chat: Available24/7 on the Platform — please state "Data / Privacy Enquiry" at the start of your message for correct routing. Average response time: 3–5 minutes.
• Email: [email protected] — please use the subject line "Privacy Request" or "Data Rights Request" for priority handling. Responses within 24 hours for general enquiries; up to 30 days for formal data rights requests.
• Languages: Privacy enquiries can be handled in English, Bahasa Melayu, and Chinese.